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Connecting to other systems
Learn how to connect ClearID to other systems.
Synchronizing identities using Microsoft Entra ID
To map external system attributes to internal identity profiles, Account administrators and IT security personnel can synchronize identities using Microsoft Entra ID in Genetec ClearID™.
Configuring Microsoft Entra ID management settings
To control how and when information is synchronized between Microsoft Entra ID and Genetec ClearID™, you can configure the management settings in the ClearID portal.

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Connecting to other systems
Learn how to connect ClearID to other systems.
- Authenticating your connection
  To allow external applications to synchronize data or issue API commands, you must first authenticate the connection in Genetec ClearID™.
- Data synchronization overview
  Setting up data synchronization in Genetec ClearID™ involves learning some concepts, configuring the synchronization solution for your identity data, and the webhook integration options that are relevant for your organization.
- Synchronizing identities using Microsoft Entra ID
  To map external system attributes to internal identity profiles, Account administrators and IT security personnel can synchronize identities using Microsoft Entra ID in Genetec ClearID™.
  - About Microsoft Entra ID synchronization
    Microsoft Entra ID is a multi-tenant cloud-based directory and identity management service that combines core directory services, application access management, and identity protection. The Azure web app is used to connect Genetec ClearID™ to Microsoft Entra ID so that user information can be accessed and synchronized.
  - Microsoft Entra ID attribute fields (Native Entra ID)
    When you synchronize an external system with Genetec ClearID™ using Microsoft Entra ID, identity attributes are imported based on field mappings. These mappings define how data from your external system is applied to corresponding fields in ClearID.
  - Adding a new Microsoft Entra ID synchronization configuration
    To enable identity synchronization between Microsoft Entra ID and Genetec ClearID™, Account administrators must first add a new synchronization configuration in the ClearID portal.
  - Configuring the Microsoft Entra ID connection
    To enable identity synchronization between Microsoft Entra ID and Genetec ClearID™, Account administrators and IT security personnel must first register an application in the Microsoft Azure portal to obtain connection credentials.
  - Configuring Microsoft Entra ID groups
    To define how group data flows between Microsoft Entra ID and Genetec ClearID™, you must add your group configuration settings.
  - Configuring Microsoft Entra ID identity field mappings
    To define how identity data flows between Microsoft Entra ID and Genetec ClearID™, you must configure your identity field mappings.
  - Configuring Microsoft Entra ID credential mappings
    To define how credential data flows between Microsoft Entra ID and Genetec ClearID™, you must configure your credential mappings.
  - Configuring Microsoft Entra ID management settings
    To control how and when information is synchronized between Microsoft Entra ID and Genetec ClearID™, you can configure the management settings in the ClearID portal.
  - Viewing Microsoft Entra ID synchronization logs
    To review synchronization-related activities for auditing or troubleshooting purposes, Account administrators can view Microsoft Entra ID synchronization logs in Genetec ClearID™.
- Synchronizing identities using Cloud CSV
  To synchronize attributes from CSV files into Genetec ClearID™ identity attributes, you can use the web portal's Cloud CSV synchronization.
- How identities are synchronized using an API
  Use the Genetec ClearID™ API to code your own solutions to automate various functions in ClearID. The primary use for the REST API is synchronizing identities, however many other scenarios are also possible.
- Synchronizing identities using the SCIM integration
  To synchronize external system attributes from a supported identity provider into Genetec ClearID™ identity attributes, you can use the System for Cross-domain Identity Management (SCIM) integration. These identity attributes can then be used in ClearID to assign people to roles and automate role-based access control.
- Synchronizing identities using One Identity
  To automate role-based access control and assign people to roles, you can synchronize external system attributes using the One Identity Synchronization Tool in Genetec ClearID™.
- Synchronizing identities using LDAP
  To automate role-based access control and assign people to roles, you can synchronize Active Directory (AD) Lightweight Directory Access Protocol (LDAP) attributes using the LDAP Synchronization Agent in Genetec ClearID™.
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Glossary

Configuring Microsoft Entra ID management settings

2026-04-28

To control how and when information is synchronized between Microsoft Entra ID and Genetec ClearID™, you can configure the management settings in the ClearID portal.

Before you begin

What you should know

You must be an Account administrator to configure Microsoft Entra ID synchronization management settings in ClearID.

Procedure

In the ClearID web portal, click Administration > Identity synchronization .
Select the Microsoft Entra ID configuration you want to configure.
In the Management section of the configuration, edit the synchronization settings as needed:

Synchronize pictures

Sync pictures from Microsoft Entra ID when identity data changes.

Synchronize managers

Map Entra ID managers to ClearID supervisors. This overwrites any existing supervisor assignments.

Automatic synchronization

Enable real-time sync for identity changes. Only modified identities are updated.
Click Force synchronization to force the initial synchronization between Microsoft Entra ID and ClearID.
When you force synchronization, the system begins a full sync process, which may take some time to complete. This action also automatically enables automatic synchronization.
Automatic synchronization keeps ClearID updated by syncing changes made to identity fields in Microsoft Entra ID. However, it does not sync changes if only the identity's picture is updated.
You can disable automatic synchronization later if needed, such as for troubleshooting purposes.

After you finish

Verify that your users and credentials synchronized successfully and troubleshoot any potential errors.