Installing the One Identity Synchronization Tool

2026-02-02Last updated

Before you can import identities information from an external system into Genetec ClearID™, you must first install the Genetec ClearID™ One Identity Synchronization Tool.

Before you begin

Obtain the latest installer package from your deployment contact.

What you should know

  • This procedure is for IT or security personnel responsible for external system attributes administration.
  • You must install the One Identity Synchronization Tool on its own dedicated server. It does not require a Security Center server.
  • The One Identity Synchronization Tool is not generally available as a public download. The synchronizer download is supplied by your deployment contact when needed.

Procedure

  1. Navigate to the ClearID One Identity Synchronization Tool installer supplied by your deployment contact.
  2. Right-click the setup.exe file. Then click Run as administrator and follow the installation instructions.
  3. In the Genetec ClearID™ One Identity Synchronization Service Installation dialog, select a setup language and click Next.
  4. In the Welcome to the InstallShield Wizard section, click Next.
    ClearID One Identity Synchronization Tool installation dialog showing InstallShield Wizard information.
  5. Review and accept the license agreement, then click Next.
  6. Specify your destination folder.
    ClearID One Identity Synchronization Tool installation dialog showing destination folder settings.
    By default the service is installed at C:\Program Files (x86)\Genetec ClearID One Identity Synchronization Service.
  7. (Optional) Click Change to modify the destination folder.
  8. In the Browse For Folder dialog, select the folder where you want the service installed, and click OK.
  9. Click Install.
  10. Click Finish to complete the installation.
    ClearID One Identity Synchronization Tool showing InstallShield Wizard completed information.
The ClearID One Identity Synchronization Tool is now installed.

After you finish

Configure the synchronization tool.