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Connecting to other systems
Learn how to connect ClearID to other systems.
Synchronizing identities using One Identity
To automate role-based access control and assign people to roles, you can synchronize external system attributes using the One Identity Synchronization Tool in Genetec ClearID™.
Installing the One Identity Synchronization Tool
To import identity information from an external system, IT and security personnel must first install the One Identity Synchronization Tool for Genetec ClearID™.

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Connecting to other systems
Learn how to connect ClearID to other systems.
- Authenticating your connection
  To allow external applications to synchronize data or issue API commands, you must first authenticate the connection in Genetec ClearID™.
- Data synchronization overview
  Setting up data synchronization in Genetec ClearID™ involves learning some concepts, configuring the synchronization solution for your identity data, and the webhook integration options that are relevant for your organization.
- Synchronizing identities using Microsoft Entra ID
  To map external system attributes to internal identity profiles, Account administrators and IT security personnel can synchronize identities using Microsoft Entra ID in Genetec ClearID™.
- Synchronizing identities using Cloud CSV
  To synchronize attributes from CSV files into Genetec ClearID™ identity attributes, you can use the web portal's Cloud CSV synchronization.
- How identities are synchronized using an API
  Use the Genetec ClearID™ API to code your own solutions to automate various functions in ClearID. The primary use for the REST API is synchronizing identities, however many other scenarios are also possible.
- Synchronizing identities using the SCIM integration
  To synchronize external system attributes from a supported identity provider into Genetec ClearID™ identity attributes, you can use the System for Cross-domain Identity Management (SCIM) integration. These identity attributes can then be used in ClearID to assign people to roles and automate role-based access control.
- Synchronizing identities using One Identity
  To automate role-based access control and assign people to roles, you can synchronize external system attributes using the One Identity Synchronization Tool in Genetec ClearID™.
  - About the One Identity Synchronization Tool
    The Genetec ClearID™ One Identity Synchronization Tool is a Windows service that you can use to import identities information from an external system into Genetec ClearID™.
  - One Identity Synchronization Tool attribute fields
    When you synchronize an external system with Genetec ClearID™ using the Genetec ClearID™ One Identity Synchronization Tool, your external system attributes are synchronized (imported) into ClearID identity attributes using the field mappings in the One Identity Synchronization Tool.
  - About the Azure web app
    The Azure web app is a web application that is used to connect Genetec ClearID™ One Identity Synchronization Tool to the Azure AD data so that the Active Directory user information can be accessed and synchronized.
  - Installing the One Identity Synchronization Tool
    To import identity information from an external system, IT and security personnel must first install the One Identity Synchronization Tool for Genetec ClearID™.
    - Uninstalling the One Identity Synchronization Tool
      From time to time, you might want to uninstall the Genetec ClearID™ One Identity Synchronization Tool to fix a problem or install an updated version.
    - Upgrading the One Identity Synchronization Tool
      To take advantage of the latest features and enhancements, IT and security personnel can upgrade the One Identity Synchronization Tool in Genetec ClearID™.
  - Configuring the One Identity Synchronization Tool
    To define how identity data flows from external sources into the system, IT and security personnel must configure the One Identity Synchronization Tool in Genetec ClearID™.
  - Reviewing synchronization status
    To check that your identity attributes were synchronized into Genetec ClearID™ correctly, you can review the synchronization status in the Genetec ClearID™ One Identity Synchronization Tool or the ClearID web portal.
  - About One Identity Synchronization Tool logs
    The Genetec ClearID™ One Identity Synchronization Tool includes logs that help you troubleshoot issues and monitor system activity. You can use these logs to check the status of the Configuration Tool, review the Windows service's performance, and investigate synchronization activities.
  - Viewing One Identity Synchronization Tool logs
    To monitor system health and troubleshoot connectivity or data synchronization issues, you can review the One Identity Synchronization Tool logs in Genetec ClearID™.
  - Updating existing identities from an external data source
    To update identity information when Genetec ClearID™ and external sources share a common identifier, you can use the One Identity Synchronization Tool to align and refresh existing records.
- Synchronizing identities using LDAP
  To automate role-based access control and assign people to roles, you can synchronize Active Directory (AD) Lightweight Directory Access Protocol (LDAP) attributes using the LDAP Synchronization Agent in Genetec ClearID™.
Visitor management devices
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Troubleshooting
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Glossary

Installing the One Identity Synchronization Tool

2026-05-06

To import identity information from an external system, IT and security personnel must first install the One Identity Synchronization Tool for Genetec ClearID™.

Before you begin

Obtain the latest installer package from your deployment contact.

What you should know

You must install the One Identity Synchronization Tool on its own dedicated server. It does not require a Security Center server.
The One Identity Synchronization Tool is not generally available as a public download. The synchronizer download is supplied by your deployment contact when needed.

Procedure

Navigate to the ClearID One Identity Synchronization Tool installer supplied by your deployment contact.
Right-click the setup.exe file. Then click Run as administrator and follow the installation instructions.
In the Genetec ClearID™ One Identity Synchronization Service Installation dialog, select a setup language and click Next.
In the Welcome to the InstallShield Wizard section, click Next.
Review and accept the license agreement, then click Next.
Specify your destination folder.

By default the service is installed at C:\Program Files (x86)\Genetec ClearID One Identity Synchronization Service.
(Optional) Click Change to modify the destination folder.
In the Browse For Folder dialog, select the folder where you want the service installed, and click OK.
Click Install.
Click Finish to complete the installation.

The ClearID One Identity Synchronization Tool is now installed.

After you finish

Set up the operational parameters of the One Identity Synchronization Tool by defining your connection and data source settings.