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Connecting to other systems
Learn how to connect ClearID to other systems.
Synchronizing identities using One Identity
To automate role-based access control and assign people to roles, you can synchronize external system attributes using the One Identity Synchronization Tool in Genetec ClearID™.
Reviewing synchronization status
To check that your identity attributes were synchronized into Genetec ClearID™ correctly, you can review the synchronization status in the Genetec ClearID™ One Identity Synchronization Tool or the ClearID web portal.

About ClearID
Learn about the ClearID self-service physical access management solution.
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Check out what's new in the latest update to ClearID.
Deployment preparation
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Account configuration
Learn how to configure and customize the ClearID portal.
ClearID plugin
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Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
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Managing visitors
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Managing areas
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Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
- Authenticating your connection
  To allow external applications to synchronize data or issue API commands, you must first authenticate the connection in Genetec ClearID™.
- Data synchronization overview
  Setting up data synchronization in Genetec ClearID™ involves learning some concepts, configuring the synchronization solution for your identity data, and the webhook integration options that are relevant for your organization.
- Synchronizing identities using Microsoft Entra ID
  To map external system attributes to internal identity profiles, Account administrators and IT security personnel can synchronize identities using Microsoft Entra ID in Genetec ClearID™.
- Synchronizing identities using Cloud CSV
  To synchronize attributes from CSV files into Genetec ClearID™ identity attributes, you can use the web portal's Cloud CSV synchronization.
- How identities are synchronized using an API
  Use the Genetec ClearID™ API to code your own solutions to automate various functions in ClearID. The primary use for the REST API is synchronizing identities, however many other scenarios are also possible.
- Synchronizing identities using the SCIM integration
  To synchronize external system attributes from a supported identity provider into Genetec ClearID™ identity attributes, you can use the System for Cross-domain Identity Management (SCIM) integration. These identity attributes can then be used in ClearID to assign people to roles and automate role-based access control.
- Synchronizing identities using One Identity
  To automate role-based access control and assign people to roles, you can synchronize external system attributes using the One Identity Synchronization Tool in Genetec ClearID™.
  - About the One Identity Synchronization Tool
    The Genetec ClearID™ One Identity Synchronization Tool is a Windows service that you can use to import identities information from an external system into Genetec ClearID™.
  - One Identity Synchronization Tool attribute fields
    When you synchronize an external system with Genetec ClearID™ using the Genetec ClearID™ One Identity Synchronization Tool, your external system attributes are synchronized (imported) into ClearID identity attributes using the field mappings in the One Identity Synchronization Tool.
  - About the Azure web app
    The Azure web app is a web application that is used to connect Genetec ClearID™ One Identity Synchronization Tool to the Azure AD data so that the Active Directory user information can be accessed and synchronized.
  - Installing the One Identity Synchronization Tool
    To import identity information from an external system, IT and security personnel must first install the One Identity Synchronization Tool for Genetec ClearID™.
  - Configuring the One Identity Synchronization Tool
    To define how identity data flows from external sources into the system, IT and security personnel must configure the One Identity Synchronization Tool in Genetec ClearID™.
  - Reviewing synchronization status
    To check that your identity attributes were synchronized into Genetec ClearID™ correctly, you can review the synchronization status in the Genetec ClearID™ One Identity Synchronization Tool or the ClearID web portal.
  - About One Identity Synchronization Tool logs
    The Genetec ClearID™ One Identity Synchronization Tool includes logs that help you troubleshoot issues and monitor system activity. You can use these logs to check the status of the Configuration Tool, review the Windows service's performance, and investigate synchronization activities.
  - Viewing One Identity Synchronization Tool logs
    To monitor system health and troubleshoot connectivity or data synchronization issues, you can review the One Identity Synchronization Tool logs in Genetec ClearID™.
  - Updating existing identities from an external data source
    To update identity information when Genetec ClearID™ and external sources share a common identifier, you can use the One Identity Synchronization Tool to align and refresh existing records.
- Synchronizing identities using LDAP
  To automate role-based access control and assign people to roles, you can synchronize Active Directory (AD) Lightweight Directory Access Protocol (LDAP) attributes using the LDAP Synchronization Agent in Genetec ClearID™.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
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Glossary

Reviewing synchronization status

2026-05-05

To check that your identity attributes were synchronized into Genetec ClearID™ correctly, you can review the synchronization status in the Genetec ClearID™ One Identity Synchronization Tool or the ClearID web portal.

Before you begin

Configure the One Identity Synchronization Tool.
Perform a manual or automatic synchronization using the One Identity Synchronization Tool.

Procedure

In the One Identity Synchronization Tool connection section, check your synchronization status.
Next sync
Displays information about the next synchronization.
- If a date is displayed 06/16/2020 23:00:00, this date indicates the Fixed or Cron schedule interval when the next synchronization is scheduled to occur.
- If Manual synchronization is displayed, the synchronization must be performed manually.
Last sync

Displays information about the last synchronization.

Show details

Click Show details, to check the status of synchronization for Identities and Identity pictures.
If there is an issue with any of the synchronizations, a Failed message is displayed next to the failing synchronization.
(Optional) Review summary logs.
1. Click then click Open logs folder.
2. Review CSV-formatted Summary logs to identify any issues that might occur during synchronization.
3. Read the overview Recap.txt file for a quick synchronization overview.
  The summary log files are saved in C:\ProgramData\Genetec\OneIdentity\Logs\Summary.

After you finish

In the ClearID web portal, check to verify that the new attributes from the external system have been synchronized and contain the correct attributes.