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Connect ClearID to Security Center
Learn how to connect ClearID to Security Center.
Adding systems in ClearID
Learn how to connect and configure your system.
Reviewing cardholder and identity information
To ensure that cardholders are correctly associated with their corresponding identities in Genetec ClearID™ when systems are added, check that all cardholders have a valid business email address.

Welcome to ClearID
Learn about the ClearID self-service physical access management solution.
Deployment overview
Check your compatibility and deployment requirements.
Familiarize yourself with the ClearID web portal
Learn how to use the basic features of the ClearID web portal.
Define global account settings
Learn how to configure and customize ClearID web portal settings.
Connect ClearID to Security Center
Learn how to connect ClearID to Security Center.
- Installing the ClearID plugin
  Learn how to download and install the plugin.
- Adding systems in ClearID
  Learn how to connect and configure your system.
  - Connecting Security Center to ClearID
    Before you can connect the Genetec ClearID™ plugin role to your ClearID account, you must add your ClearID system and download an activation file. This activation file is then used to connect your Security Center system to the ClearID web application.
  - Reviewing cardholder and identity information
    To ensure that cardholders are correctly associated with their corresponding identities in Genetec ClearID™ when systems are added, check that all cardholders have a valid business email address.
  - About ClearID system states
    When you create or configure a Genetec ClearID™ system, the system goes through different states before being online or active. You can see the real-time status of ClearID systems on the Systems page.
  - Adding a system
    Before you can connect the Genetec ClearID™ plugin role to your ClearID account, you must add your Security Center systems to ClearID.
  - Downloading an activation file
    Before you can connect the Genetec ClearID™ plugin role to your ClearID account, you must download an activation file. This activation file is then used to connect your Security Center system to the ClearID web application.
  - Configuring connection settings
    To configure connection settings, you must load a previously downloaded activation file. This activation file is then used to connect your Security Center system to the Genetec ClearID™ web application.
  - Granting user privileges in Security Center
    To allow users to access the Genetec ClearID™ plugin features and tasks, you must grant them the correct user privileges in Security Center.
  - Synchronizing identity pictures with Security Center
    To manage identity and cardholder pictures in one place, Account administrators can set Genetec ClearID™ as the preferred data source for all cardholder pictures in Security Center.
- Configuring ClearID custom fields in Security Center
  Learn how to configure ClearID custom fields in Security Center.
Connect identity sources of truth
Learn how to connect ClearID to external sources of truth for identities.
Synchronize and manage credentials
Learn how to synchronize credentials with ClearID.
Set up sites
Learn how to add and manage sites.
Set up areas
Learn how to add and manage areas.
Set up roles
Learn how to add roles and manage access.
Audit access
Learn how to schedule, complete, and verify access reviews.
Automate API communication
Learn how to automate API communication with webhooks.
Manage identities
Learn how to add identities and manage their permissions.
Connect kiosks and printers
Learn how to connect visitor management devices to ClearID.
Create and approve requests
Learn how to make and approve access, identity, and role membership requests.
Invite and manage visitors
Learn how to invite visitors and manage their access.
Monitor and optimize your ClearID system
Learn how to monitor and optimize your ClearID system.
Glossary

Reviewing cardholder and identity information

2026-08-05

To ensure that cardholders are correctly associated with their corresponding identities in Genetec ClearID™ when systems are added, check that all cardholders have a valid business email address.

What you should know

This procedure is only applicable when you are setting up ClearID with an existing Synergis™ system that contains cardholders.

All existing cardholders in Security Center require a valid business email address before they can be associated with their corresponding identities in ClearID.
If all cardholders are created by ClearID, then the GUID is used to associate the cardholders with their corresponding identities automatically.

Procedure

From the Access management section on the sidebar, click Organization > Identities .
Click an identity in the list to see the identity details.
Click the Access control tab.
A list of Security Center cardholders associated with a ClearID identity is displayed in the Associated cardholders section.