Home
About ClearID
Learn about the ClearID self-service physical access management solution.
About ClearID architecture
Genetec ClearID™, offered as a globally distributed, European-only, Canadian-only, or Australian-only solution, synchronizes data between local sites, regional services, and global services. The web application modules perform tasks or share data between the authoritative sources, ClearID, and the endpoints.
ClearID subprocessors list
Genetec ClearID™ uses third-party vendors to assist Genetec™ in the provision of ClearID cloud services and which, as part of their responsibilities, might collect, access, store, or otherwise process customer data (including personal data).

About ClearID
Learn about the ClearID self-service physical access management solution.
- What is ClearID?
  Genetec ClearID™ is a smarter way to manage physical access using a self-service solution for Synergis™. Using ClearID, you can take control of access and compliance by using a rule-based approach through a web-based interface.
- About ClearID architecture
  Genetec ClearID™, offered as a globally distributed, European-only, Canadian-only, or Australian-only solution, synchronizes data between local sites, regional services, and global services. The web application modules perform tasks or share data between the authoritative sources, ClearID, and the endpoints.
  - ClearID subprocessors list
    Genetec ClearID™ uses third-party vendors to assist Genetec™ in the provision of ClearID cloud services and which, as part of their responsibilities, might collect, access, store, or otherwise process customer data (including personal data).
- About ClearID information security
  All data and files imported in Genetec ClearID™ are encrypted, and all communication with the platform is secure. These encryption and security measures ensure that sensitive data, files, and communications are only seen by users with the appropriate access.
- How is ClearID different from traditional access control systems?
  Use the following information to help you understand how Genetec ClearID™ is different from traditional access control systems.
- About workflows
  Genetec ClearID™ uses workflows to process, and then approve or reject, access requests, visit requests, or identity requests.
- How the integration works
  The Genetec ClearID™ plugin is required to synchronize data between the Genetec ClearID™ web application and Security Center.
- Integration overview
  You can integrate the Genetec ClearID™ web application with Security Center by installing and configuring the ClearID plugin and following a sequence of steps.
- Supported features list for ClearID
  Discover the Genetec ClearID™ supported features.
- Supported languages
  Genetec ClearID™ is available in the following languages.
- ClearID terminology
  Genetec ClearID™ uses specific terms. Here are the definitions of some common terms and their equivalents in Security Center.
- ClearID videos
  Use the Genetec ClearID™ videos to help you learn about key features and understand the product. You can access all the videos in one place, the ClearID videos Vidéos ClearID playlist.
- About reports
  Genetec ClearID™ provides several reports to manage your site and various activities. The reports can help you understand the status of access requests, access reviews, and current or upcoming visit events. Reports can also be used to review audit trail information about roles, sites, site and area owners, and users.
- Logging on to ClearID
  Log on to your Genetec ClearID™ account to submit visitor or access requests.
- Logging off from ClearID
  To exit from Genetec ClearID™, you can log off from your user account.
- Enabling preview features
  When available, users can enable one or more preview features in Genetec ClearID™ to get early access to evaluate new functions before they are released.
- Disabling preview features
  Users can disable one or more preview features in Genetec ClearID™ if they no longer want to use or see the new preview features.
- Customizing portal branding
  As an account administrator, you can customize the Genetec ClearID™ portal logo and accent color to align with your company's branding.
- Customizing help menu links
  As an Account administrator, you can customize the Genetec ClearID™ Help menu links, directing portal users to your company's support resources and pages.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Managing sites
Learn how to manage sites.
Managing areas
Learn how to manage areas.
Managing visitors
Learn how to manage visit requests and access requests.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

ClearID subprocessors list

2022-10-25

Genetec ClearID™ uses third-party vendors to assist Genetec™ in the provision of ClearID cloud services and which, as part of their responsibilities, might collect, access, store, or otherwise process customer data (including personal data).

For the latest information regarding third-party subprocessor vendors, see List of Subprocessors.