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About ClearID
Learn about the ClearID self-service physical access management solution.
About workflows
Genetec ClearID™ uses workflows to process access, visit, or identity requests, and to approve or reject them.

About ClearID
Learn about the ClearID self-service physical access management solution.
- What is ClearID?
  Genetec ClearID™ is a smarter way to manage physical access using a self-service solution for Synergis™. Using ClearID, you can take control of access and compliance by using a rule-based approach through a web-based interface.
- About ClearID architecture
  Genetec ClearID™ offers United States-only, European-only, Canadian-only, or Australian-only location options for data centers. Each option allows synchronization between local sites. The web application modules perform tasks or share data between the authoritative sources, ClearID, and the endpoints.
- About ClearID information security
  All data and files imported in Genetec ClearID™ are encrypted, and all communication with the platform is secure. These encryption and security measures ensure that sensitive data, files, and communications are only seen by users with the appropriate access.
- How ClearID differs from traditional access control
  Genetec ClearID™ is a self-service web portal that enhances traditional access control systems with automated workflows, allowing you to efficiently route access requests, track audit details, and provision time-bound credentials.
- About workflows
  Genetec ClearID™ uses workflows to process access, visit, or identity requests, and to approve or reject them.
- How the integration works
  The Genetec ClearID™ plugin is required to synchronize data between the Genetec ClearID™ web application and Security Center.
- Integration overview
  You can integrate the Genetec ClearID™ web application with Security Center by installing and configuring the ClearID plugin and following a sequence of steps.
- Supported features list for ClearID
  The supported features list is a comprehensive breakdown of Genetec ClearID™ access control capabilities, identity management tools, and system constraints. You can reference this list to understand the scope of the system and verify which specific features your deployment supports.
- Supported languages
  Genetec ClearID™ supports multiple languages across the web portal, specialized synchronization tools, mobile applications, and documentation to accommodate a global user base.
- ClearID terminology
  Genetec ClearID™ uses specific terms. Here are the definitions of some common terms and their equivalents in Security Center.
- ClearID videos
  Watch Genetec ClearID™ videos to learn key features and explore the product. All videos are available in the ClearID videos ClearID videos Vidéos ClearID playlist.
- About reports
  Genetec ClearID™ reports help you manage your site, track access requests and reviews, monitor visits, and review audit trails for roles, sites, owners, and users.
- Commissioning a system
  To deploy a new Genetec ClearID™ instance for an organization, you must commission the system by placing an order, activating the service, and completing the initial setup.
- Logging on and off of ClearID
  To access the web portal and manage your physical access requests, you must log on to Genetec ClearID™ using your regional host and log off securely when your session is complete.
- Toggling preview features
  To evaluate upcoming functionalities before their official release, you can toggle preview features on or off for your local Genetec ClearID™ account.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
Account configuration
Learn how to configure and customize the ClearID portal.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
Managing visitors
Learn how to manage visit requests and access requests.
Managing areas
Learn how to manage areas.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

About workflows

2026-04-23

Genetec ClearID™ uses workflows to process access, visit, or identity requests, and to approve or reject them.

Depending on how you configure your sites and areas, some of the workflow processes might not apply to your environment.

Request workflows

A workflow is a series of activities performed by the system or authorized people during the life cycle of a request. These activities can:

Change the request’s state or properties.
Affect other entities in the system.
Wait for conditions to be met.

The following workflows support the different request types:

Access request: Manages requests for access to secure areas.
Visit request: Manages requests to visit a site.
Visit request with watchlist: If watchlists are enabled, manages visit requests and compares visitors against watchlists.
Identity request: Creates a single identity or multiple identities with a CSV import, and assigns them to a role to inherit the relevant access for a set period.
Role membership request: Manages requests for membership to up to five roles.