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Connecting to other systems
Learn how to connect ClearID to other systems.
Synchronizing identities using Cloud CSV
To synchronize attributes from CSV files into Genetec ClearID™ identity attributes, you can use the web portal's Cloud CSV synchronization.
Viewing Cloud CSV synchronization logs
You can consult the Cloud CSV synchronization logs to review all synchronization-related activities for auditing or troubleshooting purposes.

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Managing identities and users
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Connecting to other systems
Learn how to connect ClearID to other systems.
- Authenticating your connection
  Before you can connect with Genetec ClearID™ to synchronize data or issue API commands, you must first authenticate your applications (or API environment) so that your applications or API can communicate with ClearID.
- Setting up data synchronization
  Setting up data synchronization in Genetec ClearID™ involves learning some concepts, configuring the synchronization solution for your identity data, and the webhook integration options that are relevant for your organization.
- Synchronizing identities using Microsoft Entra ID
  To synchronize external system attributes into Genetec ClearID™ identity attributes, you can use the web portal's integrated Microsoft Entra ID synchronization.
- Synchronizing identities using Cloud CSV
  To synchronize attributes from CSV files into Genetec ClearID™ identity attributes, you can use the web portal's Cloud CSV synchronization.
  - About Cloud CSV synchronization
    Cloud CSV synchronization is the integrated tool for managing and synchronizing identity information from exported CSV files in Genetec ClearID™.
  - Configuring identity synchronization using Cloud CSV
    Before you can synchronize identities from a CSV file to Genetec ClearID™, you must first configure Cloud CSV synchronization in the ClearID portal.
  - Synchronizing identity information from multiple CSV files
    To synchronize different identity information from more than one CSV file, you can create additional Cloud CSV synchronizations.
  - Viewing Cloud CSV synchronization logs
    You can consult the Cloud CSV synchronization logs to review all synchronization-related activities for auditing or troubleshooting purposes.
- Synchronizing identities using an API
  Use the Genetec ClearID™ API to code your own solutions to automate various functions in ClearID. The primary use for the REST API is synchronizing identities, however many other scenarios are also possible.
- Synchronizing identities using the SCIM integration
  To synchronize external system attributes from a supported identity provider into Genetec ClearID™ identity attributes, you can use the System for Cross-domain Identity Management (SCIM) integration. These identity attributes can then be used in ClearID to assign people to roles and automate role-based access control.
- Synchronizing identities using One Identity
  Use the Genetec ClearID™ One Identity Synchronization Tool to synchronize external system attributes into Genetec ClearID™ identity attributes. These identity attributes in ClearID can then be used to assign people to roles and automate role-based access control.
- Synchronizing identities using LDAP
  Use the Genetec ClearID™ LDAP Synchronization Agent to synchronize Active Directory (AD) Lightweight Directory Access Protocol (LDAP) attributes into Genetec ClearID™ identity attributes. These identity attributes in ClearID can then be used to assign people to roles and automate role-based access control.
Visitor management devices
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Troubleshooting
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Glossary

Viewing Cloud CSV synchronization logs

2025-11-13

You can consult the Cloud CSV synchronization logs to review all synchronization-related activities for auditing or troubleshooting purposes.

Before you begin

Configure Cloud CSV management settings

What you should know

You must be an Account administrator to view the CloudCSV synchronization logs.
Logs are populated after you perform the initial synchronization.

Procedure

In the ClearID web portal, click Administration > Identity synchronization .
Select a Cloud CSV configuration from the list.
In the Synchronization logs section of the configuration, click View logs.
On the Synchronization logs page, filter the report as needed:

Timestamp

Filter the results by date. Select a pre-defined date range from the choices available or enter a specific date range.

(Optional) Use the sort icons ( and ) to display the results in descending or ascending order.

Note:
The date range is limited to a maximum of 1 year.

Type

Filter the results by activity type.

Entity

Search for the entity for which the action was performed.

Details

Access the Only show errors option.

Cloud CSV synchronization logs in the ClearID web portal.