Viewing a visitors report

2022-03-04Last updated

You can view a visitors report for any current or upcoming visits, or visits that occurred in the past. The report results are specific to a site, and can be filtered using event requester, expected arrival, and watchlist status.

Before you begin

Invite your visitors.

What you should know

Note: For customers who have not purchased a watchlist license, the Watchlist status column is present in the report but displays N/A because no watchlist data is available.

Procedure

  1. From the homepage, click Reports > Visitors .
  2. Select a site from the Site list.
    Visitors report in Genetec ClearID™ with a site selected.
  3. (Optional) Enter a name in the search box.
  4. (Optional) Click the Requested by filter icon and enter a visit requesters name.
  5. (Optional) Click the Expected arrival filter icon and select an expected arrival option:
    • Current and upcoming visits
    • A day ago
    • 7 days ago
    • 30 days ago
    • 90 days ago
    • All past events
    Tip: If no visitors are displayed, select a longer Expected arrival filter to increase the filtered results that are displayed.
  6. (Optional) Click the Watchlist status filter icon and select one or more checkbox options:
    Allowed
    The visitor did not match any block list entries during the watchlist screening process and was allowed access to visit the site.
    Blocked
    The visitor matched one or more block list entries during the watchlist screening process and was blocked from visiting the site.
    Unblocked
    The visitor matched one or more block list entries during the watchlist screening process but was allowed access to visit the site by the watchlist manager.
    In progress
    Visitor watchlist screening is in progress.
    Notified
    The visitor matched one or more notify list entries during the watchlist screening process. The watchlist manager was notified and the visitor was allowed access to the site.
    1. (Optional) Click the Blocked hyperlink to open the Visitor watchlist alert dialog. From this dialog, a watchlist manager can allow entry if required.
    2. (Optional) Click the information icon next to an unblocked watchlist status for more information about who unblocked the visitor.
  7. (Optional) Click to reset filter selections and return to the visitors list.