Only a watchlist manager or account administrator can unblock a blocked visitor.
Individuals watchlist email match cannot be set to
Always allow.
Company watchlist entry matches cannot be set to
Always allow.
Notify watchlist entry matches cannot be set to
Always allow.
Use this procedure to add any similar emails or false positive email matches for
visitors that you might want to allow once or always allow. For example, a possible match
that happens to have the same name details, but is a different person with a different email
address that should be allowed.
Procedure
In your Visitor watchlist alert for <person or company of
interest> email, click SEE BLOCK DETAILS.
The visitor watchlist alert dialog opens in the Genetec ClearID™ web portal.
In the Matching watchlist entries section, hover over the info
icon to see the watchlist entry details that matched this visitor.
(Optional) Click a matching watchlist entry in the list to open and view the
watchlist entry details.
The watchlist entry opens in a new browser tab.
Choose whether you want to allow entry one time or always allow entry. Do one of the
following:
If you want to allow entry one time only for this visitor watchlist alert, click
Allow entry.
If you want to always allow specific future matching entries for this visitor, in
the Matching watchlist entries list, move the Always
allow slider to the enabled position for each entry you want to always
allow, then click Allow
entry.
If you want to always allow all future matching watchlist entries for this
visitor, in the Matching watchlist entries section, move the
Always allow all slider to the enabled position, then click
Allow entry.
Note: Only the slider controls for the watchlist
entries that can be set to Always allow will be moved to the
enabled
position.
In the Reason field, enter a reason why the blocked visitor was
unblocked and allowed to visit.
(Optional) In the Allow reason section, click to cancel the unblock, then click
Close.
to cancel the unblock, then click
Close.