Home
Managing visitors
Learn how to manage visit requests and access requests.
QR codes as a credential for visitors
Genetec ClearID™ can use QR codes as a credential for visitors to simplify access to parking entrance barriers, turnstiles, or gated facilities.
Configuring STid devices for ClearID
Before you can use QR codes as a credential in Genetec ClearID™, you must configure your STid devices to support the QR code custom card format used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Managing sites
Learn how to manage sites.
Managing areas
Learn how to manage areas.
Managing visitors
Learn how to manage visit requests and access requests.
- About visit request workflow
  A visit request workflow is a series of activities associated with a visit request. These activities are performed by the system during the life cycle of a visit request. The activities can change the visit request state and properties, affect other entities in the system, or wait for a condition to become true.
- About visit request watchlist workflow
  A watchlist workflow is a series of activities associated with screening visitors who are invited to a site. These activities are performed by the system during the life cycle of a visit request if watchlists are enabled for the account. The activities can change the visit request state and properties, affect other entities in the system, or wait for a condition to become true.
- Inviting visitors
  To invite one or more guests for a site visit or event, use the self-service portal. Using a self-service portal with area approvers specified simplifies the approval process, and avoids interrupting a chain of people who might or might not be the correct approvers.
- Reviewing visit events
  Area owners, security, and reception can review current or upcoming visits or events for their areas. Visits can be requested for hosting other site employees, maintenance contractors, appointments, meetings, interviews, customer visits, business partner conferences, and so on.
- Copying a visit event
  You can copy a visit event to take advantage of reusable information in a recurring visit or visit events that include a large number of participants.
- Modifying visit events
  From time to time, you might want to modify a visit event to change the event details, or to add or remove visitors or hosts. Updating the visit event details ensures that your visitors are always kept up to date following any changes to an upcoming event.
- About visitors report
  In Genetec ClearID™, a visitors report is a list of current or upcoming visits, or visits that occurred in the past for a specific site. The report includes information about visitor name, event requester, event name, expected arrival, check-in, check-out, and watchlist status.
- Viewing a visitors report
  You can view a visitors report for any current or upcoming visits, or visits that occurred in the past. The report results are specific to a site, and can be filtered using event requester, expected arrival, and watchlist status.
- QR codes as a credential for visitors
  Genetec ClearID™ can use QR codes as a credential for visitors to simplify access to parking entrance barriers, turnstiles, or gated facilities.
  - Importing a custom card format (QR code credential) in Synergis
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure Synergis™ to support the ClearID QR code custom card format. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Enabling QR code credentials for visitors
    To automatically create a QR code credential for visitors when a visit request is created, you must enable QR code credentials for visitors.
  - Configuring Qscan devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your Qscan devices to support the custom card format (QR code credential) used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
  - Configuring STid devices for ClearID
    Before you can use QR codes as a credential in Genetec ClearID™, you must configure your STid devices to support the QR code custom card format used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.
    - About STid QR code readers
      In Genetec ClearID™, STid QR code readers can be used to read QR code credentials.
    - Creating an STid QR code reader configuration
      Before you can use QR codes as a credential in Genetec ClearID™, you must create your STid QR code reader configuration. A QR code can only be used as a credential for an STid QR code reader after the QR code reader configuration has been uploaded to an STiD OCB smart card and then transferred to the STid QR code reader.
    - Transferring your reader configuration to your STid QR code reader
      Before you can use QR codes as a credential in Genetec ClearID™, you must complete your STid QR code reader configuration by configuring an STiD OCB smart card so that you can transfer the reader configuration to the STid QR code reader.
  - Automating visitor access and check-in using a macro
    You can configure a Security Center macro to trigger automatic check-in and access for all visitors to specified parking entrances or gated facilities. For example, when visitors drive to a site and need to access a parking entrance or gated facility before the check-in can occur, or at locations where there is no self-service kiosk. For example, a harbor location.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Configuring STid devices for ClearID

2021-03-29

Before you can use QR codes as a credential in Genetec ClearID™, you must configure your STid devices to support the QR code custom card format used in ClearID. A QR code can then be used as a credential to access parking entrances, turnstiles, or gated facilities.

Before you begin

Familiarize yourself with the STid documentation:

What you should know

This procedure is for system integrators or account administrators who install and configure QR code readers.

In this scenario, we describe how to program STid devices to support 40-bit hexadecimal QR codes used in ClearID and output to Synergis™ Cloud Link.

Procedure

Learn about STid QR code readers.
Import custom card format.
Set up and connect your QR code reader to your access control panel.

Note: The steps you must perform will vary depending on your access control panel.
- To connect your OSDP reader to Synergis Cloud Link, see OSDP readers connected to the Synergis Cloud Link RS-485 ports.
- To connect your OSDP reader to Mercury, see Adding OSDP (Secure Channel) readers to a Mercury controller.
Creating an STid QR code reader configuration.
Transferring your reader configuration to your STid QR code reader.

After you finish

Add doors to areas.