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Connecting to other systems
Learn how to connect ClearID to other systems.
Synchronizing identities using the SCIM integration
To synchronize external system attributes from a supported identity provider into Genetec ClearID™ identity attributes, you can use the System for Cross-domain Identity Management (SCIM) integration. These identity attributes can then be used in ClearID to assign people to roles and automate role-based access control.
Resetting SCIM integration identity data
To resolve issues with identity data, you can reset and replace all System for Cross-domain Identity Management (SCIM) integration identity data in Genetec ClearID™. This reset process uses the latest values from Microsoft Entra ID.

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Connecting to other systems
Learn how to connect ClearID to other systems.
- Authenticating your connection
  Before your applications can communicate with Genetec ClearID™, to synchronize data or issue API commands, they must be authenticated.
- Setting up data synchronization
  Setting up data synchronization in Genetec ClearID™ involves learning some concepts, configuring the synchronization solution for your identity data, and the webhook integration options that are relevant for your organization.
- Synchronizing identities using Microsoft Entra ID
  To synchronize external system attributes into Genetec ClearID™ identity attributes, you can use the web portal's integrated Microsoft Entra ID synchronization.
- Synchronizing identities using Cloud CSV
  To synchronize attributes from CSV files into Genetec ClearID™ identity attributes, you can use the web portal's Cloud CSV synchronization.
- Synchronizing identities using an API
  Use the Genetec ClearID™ API to code your own solutions to automate various functions in ClearID. The primary use for the REST API is synchronizing identities, however many other scenarios are also possible.
- Synchronizing identities using the SCIM integration
  To synchronize external system attributes from a supported identity provider into Genetec ClearID™ identity attributes, you can use the System for Cross-domain Identity Management (SCIM) integration. These identity attributes can then be used in ClearID to assign people to roles and automate role-based access control.
  - About the SCIM standard
    The System for Cross-domain Identity Management (SCIM) standard is an open-standard protocol for exchanging identity information between entities. It’s widely used to automate the process of managing user identities in IT systems. The SCIM integration ensures that any changes are automatically synchronized to other systems when identity attributes change.
  - About Microsoft Entra ID attribute fields (SCIM)
    When you synchronize an external system with Genetec ClearID™ using the System for Cross-domain Identity Management (SCIM) standard, your external system attributes are imported into ClearID identity attributes. The import uses the field mappings in Microsoft Entra ID.
  - Configuring the SCIM integration
    Before you can synchronize an external system with Genetec ClearID™, you must first configure the System for Cross-domain Identity Management (SCIM) integration in ClearID and Microsoft Azure.
  - Resetting SCIM integration identity data
    To resolve issues with identity data, you can reset and replace all System for Cross-domain Identity Management (SCIM) integration identity data in Genetec ClearID™. This reset process uses the latest values from Microsoft Entra ID.
  - Reviewing the SCIM integration synchronization status
    You can check the overall status of the System for Cross-domain Identity Management (SCIM) integration identity synchronization. You can also review the provisioning logs in Microsoft Azure to see more granular details about Genetec ClearID™ SCIM integration synchronization activities related to a specific person or identity.
- Synchronizing identities using One Identity
  Use the Genetec ClearID™ One Identity Synchronization Tool to synchronize external system attributes into Genetec ClearID™ identity attributes. These identity attributes in ClearID can then be used to assign people to roles and automate role-based access control.
- Synchronizing identities using LDAP
  Use the Genetec ClearID™ LDAP Synchronization Agent to synchronize Active Directory (AD) Lightweight Directory Access Protocol (LDAP) attributes into Genetec ClearID™ identity attributes. These identity attributes in ClearID can then be used to assign people to roles and automate role-based access control.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
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Glossary

Resetting SCIM integration identity data

2026-01-30

To resolve issues with identity data, you can reset and replace all System for Cross-domain Identity Management (SCIM) integration identity data in Genetec ClearID™. This reset process uses the latest values from Microsoft Entra ID.

What you should know

This procedure is for the ClearID deployment team, your IT department, or the people responsible for administering Microsoft Entra ID in your organization.
Only use this reset to resolve an identity data issue. For example, after your identity data has been manually manipulated, when there’s a discrepancy, or when identity data has been deleted in ClearID.
The reset prepares identity data for the next SCIM synchronization between ClearID and Microsoft Entra ID. This process only pushes identity data changes in one direction, from ClearID to Entra ID.

Important:

The entire process can take up to 12 hours. These changes can’t be undone.

Procedure

In the ClearID portal, click Administration > SCIM Integration .
In the Force reset and replace section, click Force reset.
Click Confirm.

After you finish

Check the SCIM integration synchronization status to confirm that your identity data has been reset.