Viewing credential synchronization logs

2026-02-04Last updated

To check credential synchronization status or to review detailed information about the audit trail activities for all events related to credentials, view the credential synchronization logs in Genetec ClearID™.

Before you begin

Configure your credentials synchronization settings.

What you should know

Only an account administrator can view the credential synchronization logs.

Procedure

  1. From the homepage, click Administration > Credentials .
  2. In the Credential synchronization logs section, click View logs.
    Credential log in ClearID showing some credential audit trail activities.
  3. Select a date option or set a custom range.
  4. (Optional) Search for specific activities using keywords.
  5. Use the remaining filters as needed:
    Access control system
    Search for or select an ACS system.
    Associated identity
    Filter the results by identity name or email address.
    Cardholder ID
    Filter by unique cardholder IDs in alpha-numeric HEX value format. For example, 29abdafb-f124-401a-b143-3c88556ec3c1.

    This filter is useful for users who primarily work with the information from Security Center.

    Credential ID
    Filter by unique credential IDs in alpha-numeric HEX value format. For example, fc6e4851-f429-40e5-bbe7-ba363c5cad1a.
  6. Click to reset the filters.