Logging on and off of ClearID

To access the web portal and manage your physical access requests, you must log on to Genetec ClearID™ using your regional host and log off securely when your session is complete.

1. In your web browser, enter or select the required host as detailed in your account activation email.
   For example:

   • United States: https://portal.clearid.io/
   • Australia: https://portal.au.clearid.io/
   • Canada: https://portal.ca.clearid.io/
   • Europe: https://portal.eu.clearid.io/

   If your organization uses corporate logon (single sign-on with Microsoft Office 365 or similar), your account is activated automatically and you will not receive an activation email.

2. On the Logon page, enter your username and click Logon.
   Your user account’s log on page opens.
3. (Optional) Select an account.
   • The account ID appears in the page URL (for example, https://hostname/accountid/currentpage).
   • The account ID changes based on the logged-on user.

   Tip:

   If you have multiple accounts, click Change account under your user ID to switch at any time.
   The My requests page opens and you are ready to use ClearID.
4. To exit ClearID, click your name at the top of the page and then click Log off.
   You will also be logged off automatically after a period of inactivity (default is 30 minutes, depending on configuration).