Supported features list for ClearID

2023-11-29Last updated

Discover the Genetec ClearID™ supported features.

The following table lists the features that are available in ClearID.
Feature
Identity management
Supervisor management of direct reports.
Transfer of direct reports
Configuration for supervisors to have elevated management permission for their direct reports.
  • Update profile information fields.
  • Update access control settings.
Identity request workflow and approval for onboarding:
  • One identity at a time.
  • Many identities at a time (CSV import).
Permissions for identities or roles to view and edit identities.
Area management
Delegate the management of controlled areas to one or more area owners.
Area owner or area approver can view, add, and remove people from Areas.
Area owner or area approver can view, add, and remove roles from Areas.
Area owner or area approver can grant temporary access to a role.
A permanent cardholder can request temporary access to an area (built-in workflow).
Actions in workflow are captured and available in the workflow history.
Area approvers can approve or deny access requests.
Area approvers can perform area access reviews.
Employee supervisor can be required to approve employee access request.
Email notifications when an access request is submitted.
Email notifications when an access request is approved or denied.
Role management
Delegate the management roles or cardholder group to one or more role owners.
Role managers can add or remove people from their groups.
Automatic provisioning and synchronization of cardholder groups for multiple sites
Role owners can request access to an area for their entire group.
Role managers can perform role access reviews.
Multi-site management
Global management of cardholders for multiple Synergis™ systems
Time zone support (built-in)
Automatic synchronization of permanent credentials when someone travels between sites.
Synchronization of cardholders only happens when cardholders are changed, if the cardholder has access on that Synergis system.

This approach minimizes the number of cardholders synchronized to each Synergis system.
Synchronization of cardholder groups only happens when cardholder groups are changed, if the cardholder group has access on that Synergis system.

This approach minimizes the amount of cardholder groups synchronized to each Synergis system.
Site owners can configure access review schedules or manually trigger access reviews.
Site owners can generate an access reviews report.
Visitor management
Preregister visitors using a web portal
The visitor approval workflow can be customized based on the area selected.
Automatic provisioning of visitors with the required areas automatically assigned
Visitor check-in using Security Desk
Paper badges and temporary credentials
  • Paper badges are typically used for large volumes of visitors who require temporary access, for example:
    • Hosting a conference or trade show for business partners.
    • To identify people visiting an area, temporary visitor badges can also be stuck on visitors' clothing.
  • Security or reception issue temporary credentials after visitors check-in. These temporary credentials are returned to security or reception when leaving the site or area.
Visitor escort with multiple visitor hosts
Email notifications when a visitor is approved.
Capture and report the visit reason.

Security staff can use the visit reason information to help track who enters or exits a building and the reason for the visit.
Email invitation sent to visitor with a meeting invite, site details, and optional file attachments
Send SMS notifications to the host when a visitor checks in.

These SMS notifications can be sent to any valid phone number.
Send email notifications to the watchlist manager when visitor details match a person of interest or company of interest on an individuals or companies block or notify watchlist.
Visitor entry is blocked when visitor details match a person of interest or company of interest on an individuals or companies block watchlist.
Configurable Genetec ClearID™ Self-Service Kiosk options. For example, customizing the welcome screen QR code, ID, check-in, check-out, and self-registration option combinations that are displayed.
Configurable options to capture extra visitor information during the creation process for a visit event. For example, delivery ID, vehicle, passenger name, ID number, or license plate.
Configurable automatic visitor check-out (grace period).
Reports
Reports including CSV downloads (where applicable).
Workflow request reports:
  • Access requests report
  • Access reviews report
  • Visitors report
Audit trail reports:
  • Role activity report
  • Site activity report
  • Site and area owners report
  • User activity report
Platform
Corporate logo for Portal and email notifications
Cloud platform

ClearID is a cloud service. A dedicated server is not required. However, a communications connection to the Synergis servers is required. This connection is provided by the ClearID plugin.
HTML5 web interface with mobile support

Users can use their mobile devices to navigate the ClearID portal.
REST API available to automate any functions available in the Web portal.
  • Create or edit an identity in the system.
  • Disable access for a person.
  • Add a person to a role.
  • Remove a person from a role.
  • Create a visitor event.
  • Acknowledge an access request.
Synchronize identity using Microsoft SQL Server.
Synchronize identity from custom source using Identity REST API.
Security and authentication
Support multi-factor authentications for users using OpenID connect
Single sign-on using Microsoft Office 365
Single sign-on using Microsoft Azure Active Directory (AD)
ISO 27001 certification

For more information, see Cybersecurity resources.
AES-256 encryption with RSA

Personal data managed by ClearID is always encrypted.