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Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
About ClearID Self-Service Kiosk
Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
Self-Service Kiosk check-in
Use this information to help you understand how visitors check in at a Genetec ClearID™ Self-Service Kiosk.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
ClearID plugin
Learn how to download and install the plugin.
Managing identities and users
Learn how to manage identities and users.
Credential synchronization
Managing sites
Learn how to manage sites.
Managing areas
Learn how to manage areas.
Managing visitors
Learn how to manage visit requests and access requests.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
Visitor management devices
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
- About ClearID Self-Service Kiosk
  Genetec ClearID™ Self-Service Kiosk is a mobile app that simplifies the management of visitors enrolled using the Genetec ClearID™ self-service portal. The self-service kiosk is intended for visitor centers or gated facilities where guests check-in by themselves.
  - Self-Service Kiosk check-in
    Use this information to help you understand how visitors check in at a Genetec ClearID™ Self-Service Kiosk.
  - Self-Service Kiosk self registration
    The Genetec ClearID™ Self-Service Kiosk self-registration process is designed to manage unplanned visits or visitors who have not been invited or pre-registered.
- Configuring the Self-Service Kiosk iPad
  Before visitors can use the self-service kiosk to check in or check out, you must add the Genetec ClearID™ Self-Service Kiosk iPad device to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
- Mobile operator check-in
  Use this information to help you understand how operators check visitors in and out of events using mobile operator check-in.
- Configuring mobile operator check-in
  Before you can use mobile operator check-in to check visitors into large events or look up visitor information, you must add an iPhone to Genetec ClearID™. Then you can register and activate the device in the ClearID Self-Service Kiosk mobile app.
- Configuring the Self-Service Kiosk label printer (Brother QL-820NWBc, QL-820NWB, or QL-810W)
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the label printer so that labels can be printed during the check-in process.
- Configuring the Self-Service Kiosk label printer (Brother TD-4550DNWB )
  Before visitors can use the Genetec ClearID™ Self-Service Kiosk to check in, you must configure the Brother TD-4550DNWB label printer so that labels can be printed during the check-in process.
- Selecting a Self-Service Kiosk label printer
  Before you can print visitor badges from the Genetec ClearID™ Self-Service Kiosk, you must select a label printer.
- Printing a test badge from the Self-Service Kiosk
  To help you understand if the printer is working as expected, you can print a test badge. This test print can be performed either after first initial setup or after replacing a label roll.
- Resetting the Self-Service Kiosk mobile app
  In some situations, you might need to perform a hard reset of the Genetec ClearID™ Self-Service Kiosk mobile app. For example, if you encounter issues with selecting the label printer, printing labels, listing people, or if you want to move the kiosk to another site.
- Self-Service Kiosk options
  Use the following information to help you understand the Genetec ClearID™ Self-Service Kiosk options that are available.
- Identity document types
  Use the following information to help you understand all the different identity document types that are supported in Genetec ClearID™ Self-Service Kiosk.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

Self-Service Kiosk check-in

2025-05-02

Use this information to help you understand how visitors check in at a Genetec ClearID™ Self-Service Kiosk.

Note:

Visitors can check in up to 1 hour before a visit event.

Scenario 1: Self-Service Kiosk check-in (paper badge)

Visitors can easily check in at a ClearID Self-Service Kiosk. Using their emailed QR code, visitors scan the code, take a picture, and print a visitor badge that identifies the visitor and the event they are attending.

Scenario 2: Self-Service Kiosk check-in (cardholder credential)

Using Security Center, a receptionist can assign a credential to Genetec ClearID™ visitors, the visitor can then use their card to access specified areas in the building when accompanied by their host.

Self-service check-in

The self-service check-in is intended for visitors who have been invited or pre-registered.

Welcome page in the Genetec ClearID Self-Service Kiosk showing 3 check-in options.

You can use the ClearID Self-Service Kiosk to check in yourself using QR code, ID, or email up to 1 hour before a visit event:

If duplicate names are found, you select your unique email from list.
If you scan a QR code that is not found, the Self-Service Kiosk switches to looking for visitor by email.
If an ID or email is not found the Self-Service Kiosk switches to the self-registration process.

Note:

The check-in choices displayed on the ClearID Self-Service Kiosk Welcome page can be customized to hide any options that are not relevant to your site or your visitor experience.

For more information, see the Kiosks tab section in Enabling visitor management for sites.