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ClearID plugin
Learn how to download and install the plugin.
About ClearID system states
When you create or configure a Genetec ClearID™ system, the system goes through different states before being online or active. You can see the real-time status of ClearID systems on the Systems page.

About ClearID
Learn about the ClearID self-service physical access management solution.
What's new
Check out what's new in the latest update to ClearID.
Deployment preparation
Check your compatibility and deployment requirements.
ClearID plugin
Learn how to download and install the plugin.
- About ClearID plugin for Security Center
  The Genetec ClearID™ Plugin integrates Genetec ClearID™ with Security Center and connects Synergis™ and ClearID cloud services. Any actions performed in ClearID are automatically synchronized with Synergis.
- About cardholder and identity relationships
  Depending on the type of systems you want to integrate in Genetec ClearID™, you can choose to manage your cardholder and credentials manually or use ClearID to manage them automatically.
- Downloading and installing the plugin
  To integrate Genetec ClearID™ web application into Security Center, you must install the ClearID plugin on a Security Center server and on all client workstations.
- Creating the plugin role
  Before you can configure and use the Genetec ClearID™ plugin, you must create the plugin role in Config Tool.
- Connecting Security Center to ClearID
  Before you can connect the Genetec ClearID™ plugin role to your ClearID account, you must add your ClearID system and download an activation file. This activation file is then used to connect your Security Center system to the ClearID web application.
- Granting user privileges
  To allow users to access the Genetec ClearID™ plugin features and tasks, you must grant them the correct user privileges in Security Center.
- About ClearID system states
  When you create or configure a Genetec ClearID™ system, the system goes through different states before being online or active. You can see the real-time status of ClearID systems on the Systems page.
- About custom fields
  A custom field is a user-defined property associated with an entity type. Custom fields are useful for storing additional information.
Managing identities and users
Learn how to manage identities and users.
Managing sites
Learn how to manage sites.
Managing areas
Learn how to manage areas.
Managing visitors
Learn how to manage visit requests and access requests.
Managing visitor watchlists
Learn how to manage visitor access using watchlists.
Role-based access control
Learn about role-based access control.
Connecting to other systems
Learn how to connect ClearID to other systems.
ClearID Self-Service Kiosk
Learn about the ClearID Self-Service Kiosk mobile app that simplifies visitor management and check-in.
Troubleshooting
Troubleshoot common issues that can occur.
Additional resources
Need tech support or product information? Check out these resources.
Glossary

About ClearID system states

2020-10-22

When you create or configure a Genetec ClearID™ system, the system goes through different states before being online or active. You can see the real-time status of ClearID systems on the Systems page.

The following statuses apply only to ClearID systems:

Creating: Indicates that a new system name is being created.
New: Indicates that the system name has been successfully created. The activation file can now be downloaded to register the system.
Not available: Indicates that the API is not available, or is unable to respond.
Offline: Indicates that the system is offline. This status is displayed when the plugin has not sent a heartbeat response within 10 - 15 minutes to ClearID.
Online: Indicates that the system is registered, online, and connected to the ClearID plugin.
Unknown: Indicates that the system status cannot be obtained.
Waiting: Indicates that the activation file was downloaded and the system is waiting for activation.
Warning: Indicates that the ClearID cloud services or the ClearID plugin did not process a message request within 10 minutes.

Tip: Move your mouse over a system status in the Status column to display the status explanation in the user interface.