About ClearID system states

2020-10-22Last updated

When you create or configure a Genetec ClearID™ system, the system goes through different states before being online or active. You can see the real-time status of ClearID systems on the Systems page.

The following statuses apply only to ClearID systems:

Creating
Indicates that a new system name is being created.
New
Indicates that the system name has been successfully created. The activation file can now be downloaded to register the system.
Not available
Indicates that the API is not available, or is unable to respond.
Offline
Indicates that the system is offline. This status is displayed when the plugin has not sent a heartbeat response within 10 - 15 minutes to ClearID.
Online
Indicates that the system is registered, online, and connected to the ClearID plugin.
Unknown
Indicates that the system status cannot be obtained.
Waiting
Indicates that the activation file was downloaded and the system is waiting for activation.
Warning
Indicates that the ClearID cloud services or the ClearID plugin did not process a message request within 10 minutes.
Tip: Move your mouse over a system status in the Status column to display the status explanation in the user interface.