2026-03-30Last updated
To request role membership for yourself or another identity, you can use the Genetec
ClearID™ self-service portal. By using a self-service portal with specified role owners, you can
simplify the approval process and avoid delays from routing requests to the wrong
approvers.
What you should know
- The following identities can request role membership for themselves or their
employees:
- Employees
- Managers
- Supervisors
- For each role membership request, ClearID records the:
- Each role membership request follows its own approval workflow.
- After it is confirmed, the request is automatically assigned to the right
approvers.
- After the approval process, the requester gets an email notification with the
decision.
Procedure
-
Log on to the self-service portal
-
Click .
-
Click
in the navigation pane, or click the
New request button.
-
In the New request dialog, click Request role
membership.
-
In the Who section of the New role membership
request dialog, choose who needs the role:
- Me
- The wizard automatically fills in your information.
- Identities
- Search for or select an identity. Supervisors or team leaders can request
role membership for team or department members.
You can request role membership for up to 20 identities at a time by clicking
Add more.
-
In the Which section, select the required role or roles.
-
In the When section, enter the required dates and click
Next.
There is a 300-day maximum duration for role membership by default.
-
In the Why section and click Next.
-
Review the request summary.
-
If changes are required, click Back and modify the
settings.
-
If the information is correct, click Request role.
-
Click Finish.
The request is then processed according to your setup. It may be automatically approved, sent for approval, or, in
some cases, cancelled or rejected (manually or automatically).
After you finish
Confirm whether the request was approved or rejected:
- Check your email for a Role request approved email.
- Check Requests in ClearID.